Customer Services - Soy Candles, Melts, Diffusers

Customer Services studio milk

Shipping & Freight

New Zealand

All Studio MiLK orders are shipped via courier and are usually received within 3 working days depending on your delivery area. You will receive an email with the tracking details as soon as your package leaves our studio. Please note that we are unable to process deliveries to PO Box addresses.

**FREE SHIPPING ON ALL ORDERS OVER $79.00

**Local Pick Ups are available by appointment. (North Shore, Auckland) during business hours Mon-Fri 9am-3pm, excluding public holidays. 

**Non-Rural Delivery $7.95

**Rural Delivery $9.50

Australia

All orders are sent via New Zealand standard post and are subject to international delivery times depending on your area. You will receive an email with the tracking details as soon as your package leaves our studio. Please note that we are unable to process deliveries to PO Box addresses. Please email hello@studiomilk.co.nz for a freight/shipping quote. 

Returns

Our products are awesome, we’ve spent months and months testing them and we want you to be completely happy with what you’ve purchased. We do appreciate that it is hard to buy a ‘scent’ online, so if you receive your product and decide it’s not for you, we are happy to offer a full refund or exchange (excluding freight) on items returned within 30 days of purchase. Products will need to be in original, un-used condition and return freight will be at your own expense. Once your product has been returned and approved, your refund will be processed within 1 working day. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Damages 
If, for any reason, your package arrives damaged, please contact customer services for a replacement.

Shipping
To return your product, you should mail your product to: 24a Garadice Road Rothesay Bay Auckland NZ 0630

Please contact hello@studiomilk.co.nz

Candle Care Guide 

To ensure safety and enjoyment of our MiLK candles, please see our candle care guide here.  

Privacy Statement

We collect personal information from you, including information about your name, contact information and billing or purchase information. We collect your personal information in order to send orders and newsletters. We do not share your contact details with any 3rd party. Providing some information is optional. If you choose not to enter payment details , we'll be unable to process orders. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@studiomilk.co.nz.

 

 

Hello, welcome

Would love you to join us!

Every month we give away awesome candles, wax melts & bath salts!

Kim & Team MiLK xx